Privacy Policy

About Our Firm and This Policy

Laurel Estate Law Firm is an estate planning law firm based in The Woodlands, Texas, serving clients in person and virtually across Texas. We provide will-based estate planning, trust-based estate planning, and legacy planning services. This policy explains how we handle information you share with us through our website at https://www.laurelestatelaw.com, our intake survey, and our Discovery Call scheduling forms.

Submitting a form or scheduling a Discovery Call does not create an attorney-client relationship. Please do not send confidential or sensitive details through our website forms until an attorney-client relationship has been established in writing.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and general location
• Information you choose to share about your family and planning goals through our intake survey
• Opt-in records and timestamps for all communication channels, including SMS and email

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Communication Records:

• Records of inquiries and consultation requests
• Discovery Call appointment details and preferences
• Follow-up correspondence and feedback

2. How We Use Your Information

We use collected data for:

• Responding to your inquiry and determining whether our services fit your needs
• Scheduling, confirming, and reminding you about your Discovery Call
• Providing and improving our legal services and client experience
• Communicating with you about your questions, appointments, and firm updates
• Enhancing website functionality and user experience
• Ensuring security and preventing fraud
• Maintaining records of your communication preferences and consent

3. Mobile Information & SMS Messaging

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations, reminders, scheduling updates, and client support.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our firm and your appointment schedule
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at info@laurelestatelawtx.com
• Support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

Mobile Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as client scheduling and support, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who support our operations, such as appointment scheduling, email delivery, and website hosting
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of a merger, acquisition, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Information protected by attorney-client privilege or professional confidentiality obligations is handled in accordance with the Texas Disciplinary Rules of Professional Conduct.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Training on data protection and confidentiality
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies, Embedded Content & Tracking

We use cookies and similar technologies to:

• Analyze site traffic and visitor behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our marketing

Our survey and scheduling pages include embedded content served by our scheduling and marketing platform. Embedded content behaves as if you visited that provider's website directly, and the provider may collect data about your interaction with the embed in accordance with its own privacy policy.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications

Some records must be retained to meet our professional and legal obligations. To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Laurel Estate Law Firm.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Laurel Estate Law Firm
The Woodlands, Texas
Email: info@laurelestatelawtx.com
Website: https://www.laurelestatelaw.com

By using our website and services, you consent to this Privacy Policy.

See also our Terms of Service.